HumanAwaaz

Last Updated: August 23, 2026

These Terms of Service govern your use of our conversational AI voice agent infrastructure, orchestration dashboards, and automated workflow platform. By uploading datasets, deploying a voice agent, or routing traffic through our network, you agree to comply fully with these terms.

Operational Dual-Routing Infrastructure

HumanAwaaz operates on a highly flexible, dual-routing framework engineered to match your enterprise's current operational scale:

High-Volume Enterprise Compliance (DLT Track): For organizations with active corporate profiles, our engine supports seamless API token binding to your custom Distributed Ledger Technology (DLT) headers and 140/160 series outbound business trunks under full TCCCPR regulations.

Immediate Mid-Market Deployment (Non-DLT Track): For agile marketing agencies and recruitment teams requiring immediate execution without configuration delays, our platform scales dynamically up to infinite concurrency limits via automated cloud number pooling across pre-verified local geographic wireline trunks (080/022 series).

All local geographic lines are strictly reserved for high-intent transactional service updates, warm ad-form lead qualification, applicant pre-screening, and active event registration reminders. The Client holds exclusive liability for ensuring prior user consent or relationship traces exist before deploying an outbound campaign loop.

The Data Cleaning Moat: DND & Compliance Limits

HumanAwaaz does not perform automated DND or National Do Not Call (NDNC) registry scrubbing on your uploaded data.

Client Cleaning Liability: The Client carries 100% legal and operational liability to ensure all phone lists contain strictly verified, opted-in leads, or have been completely filtered against TRAI's national DND data limits before initiating a campaign.

All operations must align with TCCCPR regulations. Refer to trai.gov.in for formal compliance criteria.

Account Onboarding, Telephony Credentials & Number Ownership

Sandbox Testing vs. Production Setup

Upon registration, you may test voice agent workflows in a sandbox using our pre-verified internal testing lines. To move to official outbound production campaigns, an isolated telephony circuit must be bound to your account.

Dedicated Number Ownership & Setup Fees

The phone number lines purchased for your campaigns belong entirely to you or your company. The Client is fully responsible for covering ongoing monthly recurring rental fees charged by the carrier to keep your dedicated number active.

Bring Your Own Carrier (BYOC) Integration

Clients are encouraged to open their own enterprise account with Plivo, complete KYC, and paste their private Plivo Auth ID and Token into their HumanAwaaz settings panel. In a BYOC setup, you handle raw telephony billing directly with Plivo — HumanAwaaz automatically subtracts the base telecom trunk fee from your platform statement.

Prepaid Wallet Engine & Billing Mechanics

HumanAwaaz operates strictly on a Prepaid, Pay-As-You-Go utility billing model. The Service will not initiate calls unless your platform wallet has a positive prepaid balance.

Strict Round-Off Multipliers

Minutes consumed are calculated and deducted on a strict ceil/round-off basis to the next whole minute:

30 seconds→ billed as1 minute

1 min 2 seconds→ billed as2 minutes

Liquidation of Balance, Blockages & No-Refund Policy

Under TRAI and telecom operator regulations, if a phone identity receives 5 verified spam complaints within a 10-day window, carrier firewalls will execute an immediate 15-day service suspension, scaling to a permanent 1-year corporate blacklist for repeat violations.

Balance Portability on Number Suspension: If your number is suspended or blacklisted due to your data lists or script nature, your remaining prepaid wallet balance and minutes remain available and can be transferred to another active number or agent on your account.

No-Refund Policy: All prepaid payments, top-ups, and wallet additions are 100% final, non-refundable, and non-reversible.

Indemnification: The Client agrees to completely indemnify, defend, and hold harmless HumanAwaaz from any financial fines, legal actions, or line terminations resulting from your campaigns triggering anti-spam firewalls.

Questions about this terms of service? Contact us at admin@voyagerai.in