HumanAwaaz

Last Updated: August 23, 2026

HumanAwaaz is committed to maintaining the absolute confidentiality, security, and integrity of the data processed by our custom orchestration systems. By authenticating an account and deploying our Service, you explicitly accept the data practices described herein.

Zero Infrastructure Training Commitment

HumanAwaaz enforces a strict, non-negotiable policy regarding data privacy and proprietary intellectual property protection:

✓

No Model Training

We do not train, fine-tune, or optimize any language models (LLMs), ASR/STT engines, or TTS frameworks using your uploaded customer data, spreadsheet texts, call audio logs, or live conversation transcripts.

✓

Ephemeral Handoff Processing

All dynamic data variables provided during a live call are fed temporarily into third-party execution pipelines strictly for real-time inference. Your business data remains completely your own and is never repurposed to build or improve commercial generative models.

Clerk Identity Authorization & Strict Client Visibility

We implement a hardened multi-tenant architecture to ensure your corporate data sheets, agents, and campaign outcomes are completely secure, private, and isolated.

Clerk Authentication Guard: All account sign-ups, dashboard logins, and session handshakes are strictly managed through Clerk Authorization Systems using industry-standard OAuth 2.0 cryptographic encryption protocols.
Strict Access & Visibility Isolation: All datasets, configured agents, call history logs, audio recordings, and extracted variables are saved in a sandboxed storage environment specific to your unique Clerk account identifier.
Visible to You Only: Your custom agents, call history, audio recordings, and collected data are visible strictly to you under your authenticated session. No cross-tenant leaks are structurally possible.

What Data We Process & Store

To provide a fully automated, high-concurrency analytics dashboard, our AWS server environment processes the following:

•Account Profiles: Your name, corporate email address, and payment gateway transaction references managed securely via Clerk.

•Campaign Datasets: Excel sheets containing customer phone numbers and associated background rows (e.g., property requirements, budget filters, resume texts, or webinar registration summaries).

•Conversation Logs: Temporary real-time audio streams, finalized text transcripts, and structured JSON output data strings parsed by the LLM.

•Carrier Webhook Payloads: Telephony billing metrics, Call Duration (ACD), Answer Seizure Ratio (ASR) statuses, and connection responses from Plivo.

Third-Party Pipeline Routing Disclosure

HumanAwaaz functions as an orchestration layer. To deliver the Service, data is processed through the following third-party providers:

PlivoGroq CloudGoogle GeminiSmallest AI

All connections are established via encrypted enterprise-tier API pipelines that strictly prohibit any storage or training of your data.

Data Retention, Exports & Compliance Purging

→

Export & Ownership: You maintain full ownership of all data generated on our Platform. You can log in at any time to export your lead sheets containing conversation histories and extracted variables.

→

Account Termination Purging: Upon account termination, all spreadsheets, historical records, custom agent data, and campaign logs will be permanently purged from our active AWS database clusters within 30 days, subject to preserving minimal billing records required for payment gateway auditing.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to align with new carrier regulations, TRAI guidelines, or technical infrastructure upgrades. Any updates will be pushed directly to this page and flagged via your dashboard. Continued usage of the Service constitutes agreement with updated protection parameters.

Questions about this privacy policy? Contact us at admin@voyagerai.in